Legal Information

Company Information

Nihondex is a Japanese language learning platform that provides interactive lessons, personalized study paths, and a unique island-building system to make learning Japanese engaging and effective.

Company Name: Thomas Mauran

Business Type: Individual entrepreneur - Software Development

Siren: 915331060

Contact Information

Customer Support

Business Address

Pérols
34470
France

Refund Policy

We want you to be completely satisfied with your learning experience at Nihondex. Our refund policy is designed to be fair and transparent:

Monthly/Yearly Subscriptions

  • Full refund if requested within 7 days of subscription start
  • No partial refunds for unused portions of a billing period
  • Refund requests after 7 days will be denied
  • In case of service discontinuation, no charges will be made for future periods

Lifetime Access

  • Full refund if requested within 30 days of purchase
  • No refunds after the 30-day period
  • No refunds in case of service discontinuation

To Request a Refund:

Contact our support team at [email protected] with your account details and reason for the refund.

Service Continuity

At Nihondex, we are committed to providing long-term, reliable service to our users. However, we want to be transparent about our service continuity policies:

Service Operation

  • We are committed to maintaining and improving our service
  • Regular updates and maintenance will be performed to ensure optimal performance
  • We will provide advance notice of any scheduled maintenance

Service Discontinuation

  • In the unlikely event of service discontinuation, users will receive at least 30 days notice
  • Monthly/yearly subscribers will not be charged for any period after service ends
  • Lifetime access is valid for the duration of service operation
  • No refunds will be issued for any subscription type in case of service discontinuation

While we are dedicated to providing continuous service, we recommend users consider these terms when making their purchase decision.

Cancellation Policy

Monthly/Yearly Subscriptions

  • Cancel anytime through your account settings
  • Access continues until the end of the current billing period
  • No cancellation fees
  • You can reactivate your subscription at any time
  • Automatic cancellation with full notice in case of service discontinuation

Lifetime Access

  • One-time purchase, no recurring charges
  • Can be refunded within 30 days of purchase
  • No cancellation needed as this is a one-time purchase
  • Access valid for the duration of service operation

Promotional Terms and Conditions

All promotions and special offers are subject to the following conditions:

  • Promotional prices are valid only for the specified duration
  • Discounts cannot be combined with other offers
  • We reserve the right to modify or end promotions at any time
  • Promotional prices apply to new subscribers only, unless specified otherwise
  • Referral bonuses are subject to verification

For specific promotion terms, refer to the individual promotion details when offered.